FAQ'S

Welcome to our Frequently Asked Questions (FAQs) page. Here you will find:

  • Product Questions
  • Install Tricks & Tips

If you have a question that isn't answered here, please contact us.


  • HOW TALL ARE THE POSTS?
    • WE SEND 10FT LONG POSTS WITH OUR KITS TO BE CUT DOWN TO YOUR NEEDED HEIGHT

 

  • HOW DOES IT GET ATTACHED/MOUNTED TO MY HOUSE?
    • YOU CAN MOUNT TO YOUR HOUSE WALL OR TO THE FASCIA BOARD ON YOUR EAVE/OVERHANG
    • IF MOUNTING TO HOUSE WALL, THE LONG SCREWS MUST FASTEN INTO THE WALL STUDS
    • IF MOUNTING TO THE FASCIA BOARD THE LONG SCREWS MUST FASTEN THROUGH TO THE ROOF TRUSS ENDS OR RAFTER TAIL ENDS

 

  • CAN IT BE SCREENED IN?
    • YES IT CAN BE SCREENED IN

 

  • HOW DO THE POSTS GET MOUNTED?
    • POSTS ARE ANCHORED TO THE CONCRETE SLAB USING THE HEAVY DUTY BOTTOM POST BRACKETS AND THE CONRETE WEDGE ANCHORS PROVIDED IN THE KIT
    • IF MOUTNING TO A WOOD DECK, THE DECK SUBFRAMING AT POST LOCATIONS SHOULD BE BEEFED UP AND USE LAG SCREWS TO FASTEN THE HEAVY DUITY BOTTOM POST BRAKCETS THROUGH THE DECK BAORDS INTO THE SUBFRAMING. (*DO NOT ATTACH TO DECK BOARDS ONLY*)

 

  • CAN HERITAGE INSTALL THIS?
    • AT THIS TIME WE DO NOT OFFER INSTALLATION SERVICES BUT PLEASE CONTACT US WITH YOUR CITY & STATE AND WE WILL SEE IF WE HAVE INSTALLERS SERVICING YOUR AREA

 

  • HERITAGE – CAN YOU MAKE CUSTOM SIZES?
    • PLEASE “CONTACT US” ON OUR WEBSITE
    • PROVIDE YOUR CITY AND STATE, AND THE DESIGN YOU ARE LOOKING FOR, THEN WE WILL CHECK IF WE CAN DESIGN YOUR REQUEST TO COMPLY WITH ENGINEERING REQUIREMENTS.

 

  • WHAT ARE THE MATERIALS MADE OF? WILL IT RUST?
    • THE MATERIALS ARE ALUMINUM. THEY WILL NOT/CANNOT RUST

 

  • IS THE HERITAGE PATIO COVER INSULATED?
    • NO IT IS NOT AN INSULATED ROOF SYSTEM

 

  • DOES IT COME WITH A GUTTER?
    • YES THE PATIO COVER HAS A STRUCTURAL ALUMINUM FRONT FASCIA/GUTTER AND SCUPPER DRAINS

 

  • PLEASE EXPLAIN THE MEASUREMENTS WIDTH AND DEPTH?
    • THE DEPTH IS THE ROOF MEASUREMENT COMING OUT FROM THE HOUSE
    • THE WIDTH IS THE MEASUREMENT RUNNING ALONG THE HOUSE

 

  • WHAT ARE THE 10LB, 20LB & 30LB LOADS AND DIFFERENCE IN KIT MATERIALS?
    • THE 10LB, 20LB & 30LB LOADS ARE THE ENGINEERING “GROUND SNOW LOAD DESIGNS”
    • THE DIFFERENCE IN MATERIALS COULD BE THE NUMBER OF POSTS AND THICKER ROOF PANELS

 

  • CAN I WALK ON THE ROOF?
    • NO, DEFINITELY NOT

 

  • CAN IT BE INSTALLED ON A SECOND STORY DECK?
    • YES IT CAN, PLEASE BE CAREFUL UP THERE

 

  • WILL THE ROOF HOLD THE WEIGHT OF A CEILING FAN OR LIGHT?
    • NO IT WILL NOT, YOU WILL NEED TO ADD A BEAM TO SUPPORT THE CEILING FAN OR LIGHT

 

  • DOES THE PATIO COVER ROOF NEED A PITCH TO DRAIN WATER?
    • YES IT DOES. THE MINIMUM ROOF PITCH (SLANT) NEEDED IS ½” PER FT FOR THE “DEPTH” OF THE COVER.
    • IF YOU BOUGHT A 10FT DEEP COVER….THEN THE MINIMUM PITCH NEEDED IS 5 INCHES.
    • IF YOU ARE ABLE TO GET MORE PITCH, WE ALWAYS SUGGEST TO DO IT.

 

  • ARE THE ROOF PANELS FLAT OR LIKE A “W”?
    • THE ROOF PANELS ARE SHAPED LIKE A “W” FOR INCREASED STRENGTH AND FURTHER SPANS

 

  • IS A BUILDING PERMIT REQUIRED?
    • PLEASE CONTACT YOUR LOCAL BUILDING DEPARTMENT TO FIND OUT THE REQUIREMENTS FOR YOUR AREA.

 

  • CAN I CUT THE ROOF PANELS DOWN?
    • YES YOU CAN CUT THEM WITH METAL TIN SNIPS OR ELECTRIC METAL SHEARS

 

  • I DO NOT HAVE A CEMENT SLAB, CAN IT BE BUILT ON GRAVEL?
    • IT CAN BE BUILT WITHOUT A CEMENT SLAB BUT YOU WOULD NEED TO POUR CONCRETE FOOTINGS AT EACH POST LOCATION, THEN YOU CAN ANCHOR THE POSTS TO THE FOOTING USING THE HEAVY DUTY BOTTOM POST BRACKET AND WEDGE ANCHORS SENT WITH THE KIT

 

  • DOES THE PATIO COVER COME WITH A “SETBACK BEAM”?
    • THIS PATIO COVER DESIGN DOES NOT HAVE A SETBACK BEAM. IT COMES WITH A STRUCTURAL ALUMINUM FRONT FASCIA (GUTTER)

 

  • CAN I HAVE AN OVERHANG ON THE FRONT OF THE PATIO COVER?
    • THIS PATIO COVER DESIGN DOES NOT HAVE A “SETBACK” BEAM. THE STRUCTURAL FRONT FASCIA (GUTTER) SUPPORTS THE ROOF PANELS AT THE FRONT END OF THE PANELS.
    • THERE IS NO FRONT OVERHANG

 

  • CAN THIS PATIO COVER BE USED ON A COMMERCIAL BUILDING?
    • YES IT CAN

 

  • ARE SKYLIGHT PANELS AVAILABLE?
    • AT THIS TIME WE DO NOT OFFER SKYLIGHT PANELS

 

  • CAN I PAINT THE PATIO COVER A DIFFERENT COLOR?
    • YES IT CAN BE PAINTED, TALK TO A PAINTING PROFESSIONAL ABOUT THE BEST METHODS OF PREPARATION AND PAINTING PROCESS
    • YOU WILL VOID THE MANUFACTURERS PAINT FINISH WARRANTY
    • YOU WILL LOSE THE BENEFIT OF A FACTORY PAINTED FINISH AND MAINTENANCE FREE BENEFITS

 

  • WHAT IS THE DIMENSION OF THE HANGING CHANNEL
    • THE TWO PIECE MALE & FEMALE HANGING CHANNEL IS 5 INCHES TALL

 

  • CAN THIS PATIO COVER BE ATTACHED TO A CONCRETE BLOCK WALL?
    • YES IT CAN BUT YOU WILL NEED TO GET SOME CONCRETE TAPCON ANCHORS TO FASTEN THE HANGING RAIL

 

  • DOES THE PATIO COVER COME WITH DOWNSPOUTS?
    • THE KITS COME WITH SCUPPER DRAINS TO LET WATER DRAIN OUT AND DIVERT AWAY FROM THE FRONT FASCIA (GUTTER)
    • DOWNSPOUTS ARE NOT INCLUDED